If you feel you have what it takes to be a part of the TCG team, we'd really like to hear from you. As a growing IT company in both Cape Town and Pretoria, we're always looking for exceptional technical skills backed by solid experience, references and top customer service skills. We offer a dynamic working and learning environment with a good bit of fun spread throughout our work day. Strict policies and procedures keep the wheels turning, but we're never too focused or busy to unwind a little as a team. We do place a lot of emphasis at both our Cape Town and Pretoria offices on learning and insist that all staff undergo regular training courses and refreshers.

Available Positions

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Mid to Senior Level IT Support Tech

Job description
IT Support Specialist | IT Technician

TCG is a managed outsourced IT provider specializing in Small and Medium Enterprises (SMEs). The company’s head office is based in Cape Town, with a branch in Centurion as well. We are looking for IT Support Engineers (Intermediate) to come on board to support our growing client base in the Cape Town and Pretoria area.

Minimum Requirements:

This position is that of an Intermediate Desktop, Server and Network Support Engineer with at least 5 years’ experience in the IT networking environment. Must have own car and valid driver’s license. Must be a South African National. Certification preferred: CompTIA N+, MCSA or MCSE Microsoft certification.

Job Specification:

The Intermediate Desktop, Server and Network Support Engineer will be responsible for managing a variety of clients.

The engineer will also be responsible for assisting where necessary with projects at our clients. You will be responsible for: Being part of a self-managed team (SMT) and delivering support to our clients. A target of billable hours per month which will be set by the Operations Manager. Intermediate proactive and reactive work within the client portfolio of the team.

Ensuring that all time is captured timeously, i.e. have all time from the current business day captured by the next business day. The engineer will be responsible for conducting IT analysis at new clients and compiling IT recommendations according to best practices.

Advanced knowledge and experience in resolution of workstation hardware and software issues as well as peripherals. Required to be able to setup and maintain Windows servers including associated back office products. Be able to build and configure servers including RAID setup.

Ability to setup internet connectivity solutions. Intermediary to advanced knowledge of TCP/IP and ability to resolve complex networking issues. Thorough understanding of LANs and WANs and associated hardware. Must have good understanding of MS back office products and have good understanding of Active Directory setup and administration.

Must be able to setup enterprise Antivirus solutions and troubleshoot problems. Required to interact with clients in terms of supplying recommendations to improve their network.

Remuneration dependant on certifications and work experience

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